ict outsourcing
Managed Services Contracts
To ensure that your Computer Hardware continues to provide you with the level of service you require, we will provide all the necessary maintenance your hardware requires throughout the life of the system. We will be more than happy to tailor a Maintenance plan that fits in with your company's needs.
Maintenance Plans:
Service & Support Contracts.
On-Site Engineers Contracts.
Online Support.
Network Services Contracts.
Specialized Consulting Packages.
On-Call emergency support.
Full service, time and materials, 24×7 critical server support, and comprehensive.
Networks & Hardware maintenance contracts.
Key Benefits
Just a call to get your problems solved.
Factory authorized engineers.
Guaranteed response times
The Maintenance Contract covers
Yearly Regular Maintenance Service of our Customers.
Response within 3- business hours from receipt of Service Request.
Online support.
Repair Services provided by our Authorized Service Dealer in 8 business hours from receipt of Service Request.
IT budgetary plan.
The Maintenance Contract covers the following charges
The working hours of CIS Engineers, in-house and in customer offices.
The cost of the delivery of the equipment to/from client premises.
On-Site Engineers
Dedicated, Full-time Systems Engineers & Administrator.